Delivery
The Family Binder is a digital download. Nothing is shipped. Right after checkout you'll receive an email with your download link, and you can also download it from your order confirmation page.
If the email hasn't arrived within 15 minutes, check your spam or promotions folder, then contact us and we'll send the file again.
Refunds
If the binder isn't useful to you, contact us within 14 days of your order for a full refund of the purchase price. You don't need to explain why. Refunds go back to your original payment method.
If you have trouble opening or filling in the file, contact us first. Most problems can be fixed in a few minutes.
We can't refund printing or office-store costs.