Refund policy

The Family Binder is a digital download. If it isn't useful to you, contact us within 14 days of your order for a full refund of the purchase price. You don't need to explain why.

To ask for a refund, email KeepsakeAndKey@gmail.com or use the contact page on our website. Please include the email address you used at checkout. Refunds go back to your original payment method, and your bank may take a few business days to show it.

If you have trouble opening or filling in the file, contact us first. Most problems can be fixed in a few minutes.

We can't refund printing or office-store costs.